Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@byalaska.com

Delivery

UK: Free Delivery on all orders 1-2 business days
 
Europe: 2-5 business days
 
USA, Canada, Mexico: 4-6 business days
 
Australia, New Zealand: 4-7 business days
 
Rest of the World: 4-8 business days
 
For international shipping prices please refer to our Shipping Page for more information.
 

We ship worldwide! 🌍

 

My Order

Customer satisfaction is our priority, we offer a 14 day returns policy.
If you'd like to return/exchange your order please visit: Returns.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us at info@byalaska.com.

Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

Yes, you may cancel your order if you contact us before we begin packing/processing your order. If you'd like to cancel an order please contact us at info@byalaska.com as soon as it is placed.

Orders that have already been dispatched or processed can not be canceled.

Quality & Materials

At BY ALASKA we use high quality metals that will not rust, or turn your skin green.
 
Our pieces are made out of 925 Sterling Silver as well as 18k Gold & Silver Plating. Our base metals include 925 Sterling Silver and Brass.
 
925 Sterling Silver it is the one of best silver materials at an afforable price point that do not change colour, it is made up of 92.5% of pure Silver.
 
Brass with 18k Gold/Silver (PVD) Plating; Brass is one of the most durable metals in the world, we use it as a base on some of our pieces. We then apply PVD vaccum coating over the brass base which consists of real 18k Gold or Silver Plating. PVD coatings possess a far higher resistance to wear than traditional gold plating, these pieces are an amazing afforable alternative for those looking for jewelley that keeps its colour, looks and feels premium, without the premium price tag.
 
Our jewellery is water resitant. However due to the delicate nature of our pieces we recommend that you remove your jewellery beforehand or limit exposure to water.
 
It is important to note that even the most precious metals get dirty over time which may make them them appear dull, it's essential that you take care of your jewellery and clean it with the polishing cloth included in your order to keep your jewelley prestine.
 
 
 
For information about a speciefic item please refer to the product description.
 
 
 
 

Our jewellery is water resitant. However due to the delicate nature of our pieces we recommend that you remove your jewellery beforehand or limit exposure to water.

 

Always remove your jewellery when applying perfumes, lotions etc. We recommend that you avoid chlorine when wearing your jewellery; chlorine is a very acidic chemical, strong enough to damage even the most prestigous jewelley materials.