Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@byalaska.com
Delivery
We ship worldwide! 🌍
My Order
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us at info@byalaska.com.
Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.
Yes, you may cancel your order if you contact us before we begin packing/processing your order. If you'd like to cancel an order please contact us at info@byalaska.com as soon as it is placed.
Orders that have already been dispatched or processed can not be canceled.
Quality & Materials
Our jewellery is water resitant. However due to the delicate nature of our pieces we recommend that you remove your jewellery beforehand or limit exposure to water.
Always remove your jewellery when applying perfumes, lotions etc. We recommend that you avoid chlorine when wearing your jewellery; chlorine is a very acidic chemical, strong enough to damage even the most prestigous jewelley materials.